Privacy policy

Parents and guardians, coaches, and club staff who sign in to Wall Ball at wallball.team or at a club's own address. Accounts are for adults. Players do not have accounts: a parent or guardian enters a player's details and can change them or ask for them to be deleted.

• Your account. Your name and email address. If you sign in with Google, we receive your name, email address and profile picture from Google.
• Your family. The guardians in your household and the players you register: name, date of birth, gender, grade, sizes, jersey number and position, a USA Lacrosse member number, an emergency contact, and any medical notes you choose to enter.
• Registrations and waivers. What you registered for, your answers on the club's form, and a record of each waiver you signed: who signed, when, and the internet address it was signed from.
• Payments. What you were charged and what you paid. Card details go straight to Stripe. Wall Ball never sees or stores a card number.
• Team activity. Replies to events, attendance, and messages you post in team and club threads.
• Coach notes. A team's coaches and managers can keep notes about a player on their team, such as effort, skills and what to work on. Only that team's coaches and managers can read them.
• Email. Emails you send to a club or team address on Wall Ball, and the emails we send you.
• Ask. The questions you type into Ask and the answers it gave, so wrong answers can be found and fixed.
• Basic technical records. Sign-in sessions and the server logs any website keeps.

• To run the app for you and your club: registration, rosters, schedules, payments, messages and reminders.
• To send you emails about your own account, family and teams, such as sign-in links, receipts and team notes.
• To keep the service working and safe, and to fix problems.

We do not use your information for advertising, and we do not sell it or share it for anyone else's marketing.

If you choose "Sign in with Google", Google tells us your name, email address and profile picture. We use them only to sign you in and to show your name in the app. We do not ask Google for anything else, and we do not share what Google gives us with anyone except the companies listed below that host the app for us.

• Your club. The club's admins and directors see registrations, payments owed and made, and the family and player details needed to run their programs.
• Your teams. Coaches and team managers see their own roster, including emergency contacts. Families on a team see the team's schedule and its thread, including the names of the people who post in it.
• Us. A small number of people at Valor Thread Company who run the service, when it is needed to support a club or fix a problem.

Each club decides what it does with its own records outside the app. Ask your club about that.

These companies process information on our behalf so the app can work. They may not use it for their own purposes.

• Vercel hosts the app. It also runs the small model that sorts Ask questions, which receives the question, your players' first names and your club's field names.
• Neon stores the database.
• Stripe takes card payments and pays clubs.
• AgentMail, on Amazon Web Services, sends and receives email.
• Upstash keeps short-lived counters that limit how fast Ask can be used.
• Google signs you in, if you choose it.
• Valor Thread Company's store, on Shopify, handles team store orders. The store has its own checkout and its own privacy policy.

We also disclose information when the law requires it.

Wall Ball is used by adults on behalf of children. We collect a child's information only from a parent or guardian, or from the child's club, and only to run the club's programs. A parent or guardian can see and correct their player's details in the app, and can ask us or the club to delete them.

We keep your information while your account is in use and your club is on Wall Ball. Clubs need registration, waiver and payment records after a season ends, so those are kept until the club or you ask for them to be deleted, unless the law requires them to be kept longer.

• You can see and change most of your family's details under Family in the app.
• You can ask for a copy of your information, for a correction, or for your account and your players' details to be deleted.
• Emails about your account and your teams are part of the service. Your club can remove you from a team or the club.

Write to your club at the address on its sign-in page, and it will reach us. We answer within 30 days.

Information is encrypted in transit and where it is stored. Access inside a club follows roles, so a coach sees a team and a family sees its own household. No system is perfectly secure. If something goes wrong that affects your information, we will tell you and your club.

When this policy changes we update the date at the top. If a change is significant, we tell clubs and families in the app or by email before it takes effect.